Refund policy

Exchange & Refund Policy

Exchange requests must be made within 7 days of delivery.

Items must be unworn, unwashed, unused, unaltered, and in their original condition with all tags attached.

Size exchanges are subject to stock availability.

For exchanges due to size selection or personal preference, return and re-delivery charges will be borne by the customer.

Defective, Damaged or Incorrect Items
If you receive a defective, damaged or incorrect item, contact us within 48 hours of delivery and share clear pictures of the item and the issue.

Once the issue has been verified, we will arrange an exchange at no additional delivery cost. If a suitable replacement is unavailable, a refund will be issued.

Refunds
We do not offer refunds for change of mind, personal preference, or incorrect size selection.

Refunds are only offered for a verified defective, damaged or incorrect item when a suitable replacement is unavailable.

Items that have been worn, washed, altered, damaged after delivery, or returned without original tags will not be eligible for exchange or refund.

Note : AARZI reserves the right to refuse an exchange or refund if the item does not meet the conditions stated above.

Order Cancellations
Orders may be cancelled before dispatch.

For Cash on Delivery (COD) orders, if the order is cancelled before dispatch, the 10% advance payment will be refunded.

For Online Bank Transfer orders, if the order is cancelled before dispatch, the amount paid will be refunded.

Once an order has been dispatched, it cannot be cancelled and will be handled according to our Exchange & Refund Policy.

If an order is cancelled by AARZI due to stock unavailability or an issue from our side, any amount paid will be fully refunded.